Enable log debug mode
In normal operation the webPDF server logs reduced information in the INFO level to the console and to the log files (folder `/logs'). Usually this information is sufficient to evaluate the operation of the server.
However, if problems occur, this information is not always sufficient. In this case the level can be adjusted (e.g. to DEBUG), so that more details are available in the log. This information helps to analyze problems and serves us in support to locate the problem.
You can adjust the log level directly from the log4j2.xml configuration file or from the Admin Portal of the server. In the following video you can see how to adjust the level in the admin portal.
Please do not forget to set the logging back to INFO when the analysis is finished. Unnecessary logging can slow down the server and makes the log files grow quickly.
See how to enable debug mode in the admin area here.